Getting Started with Therapy: Common Questions

The first step in therapy is building a trusting relationship between you and your therapist. Together, you’ll explore the challenges that are most relevant to you. Your therapist will gather information about your current struggles to help create a personalized treatment plan. This plan will outline your goals for therapy, any potential diagnoses, and may include activities or "homework" for you to work on between sessions.

Once the treatment plan is in place, you and your therapist will begin implementing it to help you feel better, develop new coping strategies, and make meaningful progress toward your goals.

Our therapists offer a variety of appointment times to fit your schedule. Some providers have availability as early as 7 a.m. and as late as 7 p.m. We also occasionally offer morning appointments on weekends with one of our telehealth providers.

To help with consistency and planning, we schedule your sessions at the same time each week or every other week, so you always know when your next appointment is.

Given the high demand for mental health services, there may be times when we have a waiting list. However, we are committed to supporting you and will work to accommodate your needs as quickly as possible.

We accept a variety of insurance plans, including:

• Aetna
• Blue Cross Blue Shield
• Cigna
• Health Partners
• Medica Labor Care
• Medica MN Preferred
• Medica Select Care
• Medicare
• Medical Assistance (MA)
• Preferred One
• South Country Health Alliance
• Tricare West
• United Behavioral Health (UBH) Commercial Plan 
• Ucare (Note: we do not accept Ucare Fairview plans)
• United Health Care
  

In addition, we accept some Employee Assistance Programs (EAPs).

Please note that not all of our therapists are in-network with every insurance plan listed. To verify if your insurance is accepted by a specific therapist, please visit their individual bio page. Additionally, we recommend contacting your insurance company directly to confirm in-network coverage for your specific plan.

To help us find a time that works for you, we’ll first ask about your preferred days of the week and time of day for your sessions. Once we confirm availability, we’ll then gather the following information to finalize the scheduling:

• Your name (or the name of the client)
• Client's date of birth
• Phone number
• Email address
• Insurance information (if billing through insurance)
   

Additionally, please let us know if you prefer in-person sessions, virtual sessions, or are open to either. This way, we can ensure your appointment is scheduled in a way that best meets your needs.

Please be aware that popular time slots may have a waiting list due to high demand.

All of our paperwork is completed electronically through our Therapy Portal. After scheduling your appointment, we will send an email invitation to create your Therapy Portal account. You’ll find all required documentation there.

We require all intake paperwork to be completed 48 hours prior to your scheduled appointment to ensure everything is in order.

We require all intake paperwork to be completed 48 hours before your scheduled appointment. 

Your first session will be an hour-long appointment (53+ minutes). For all subsequent sessions, the typical session length is either 45 or 55 minutes, depending on your needs and the therapist’s schedule.

We have two convenient locations in Minnesota:

Isanti
Our Isanti office is located on Main Street, directly across from Faith Lutheran Church, about a block and a half west of the post office. This location is easily accessible from nearby communities such as Bethel, Bradford, Braham, Cambridge, Dalbo, East Bethel, North Branch, and St. Francis.

Elk River
Our Elk River office is located just a block behind where KFC used to be, off of Highway 169. We are situated in the Business Center, one block east of 169 on 5th Street NE. This location is only a few minutes from Otsego, Ramsey, Big Lake, Zimmerman, and Princeton.

We also offer virtual sessions for clients located anywhere in Minnesota, as long as they are in a location where our clinicians are licensed.